Effective June 24, 2021, service requests from rolling@clopay.com should be handled as follows:
- Check if the customer is already a CornellCookson customer. If yes, quote them directly on their CornellCookson account and exclude Clopay from further communication.
- If the customer is new but a frequent purchaser:
- Set them up to buy directly from CornellCookson for Clopay Rolling requests.
- Forward the dealer's information to ar@cornellcookson.com for account setup.
- If they are an existing Clopay customer with terms, Lisa Askins' team needs to request the "CornellCookson Credit Agreement between Clopay Corporations."
- AR will provide a customer number. A temporary "SERVICE QUOTE" account can be used before the new account is set up.
Important: Once a request is sent to AR, do not include any Clopay associates or rolling@clopay.com in communications. These will be treated as regular CornellCookson service orders.
The existing rolling@clopay.com process should only be used if the dealer needs to ship to a distribution center or is not a frequent purchaser. This process involves:
- Receiving the request via rolling@clopay.com.
- Quoting the dealer on the Clopay DC customer account.
- Sending the quote directly to the dealer (excluding "rolling" associates).
- The dealer sending the PO or order confirmation back to the service associate.
- The service associate emailing rollingorders@clopay.com with specific customer and shipping information (job name/PO number, Clopay account number, addresses, contact details). This information can be found in CRM or the Clopay Dealer List.
- The purchase order will be sent to Ed Fox for forwarding to the Service Associate for processing.
*Document also attached for reference.